Frequently Asked Questions
Everything you need to know about bringing timeless pieces into your home.
What is the typical shipping timeline for furniture?
Standard shipping for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery partners.
Do you offer international shipping?
Currently, Recollection Project ships within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
How do I care for my handcrafted wood pieces?
To preserve the natural beauty of our wood products, we recommend dusting with a soft, dry cloth and avoiding direct sunlight or harsh chemical cleaners which can strip the finish.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We prioritize reclaimed woods, organic textiles, and ethical manufacturing processes to ensure every piece has a positive impact on your home and the planet.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger investments, we also offer flexible financing options through Affirm at checkout.